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• Important information
• Service rates
• Equipment & Materials
• Claims & Complaints
• Payments & Cancellation
domestic & commercial
REGULAR CLEANING SERVICE
Professional and highly effective cleaning services, available daily, weekly or as you require.
We offer weekly regular cleaning service at the rate of £12.50 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of two hours per visit.
REGULAR OFFICE & BUSINESS PREMISES CLEANING SERVICE
We offer regular cleaning service at the rate of £14.50 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of two hours per visit.
FORTNIGHTLY & MONTHLY CLEANING
We offer fortnightly & monthly regular cleaning service at the rate of £13.50 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of three hours per visit.
ONE OFF CLEANING
We offer one off cleaning service at the rate of £14.50 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of four hours per visit.
END OFF TENANCY / MOVE-IN / AFTER BUILDERS CLEANING
We provide all these services at the rate of £14.50 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of four hours per visit.
Please note, that some jobs require at least two or more cleaners involved.
We offer professional and reliable ironing service at your home. Simply you don’t need to bring your garments and household items anywhere. Our experienced, highly trained team will handle your ironing at your home with the utmost care and attention to detail.
Ironing service is charge at the rate of £15.00 per hour (plus VAT).
Please make sure that your garments are not too wet or scrunched up as we may have to re-wash or tumble dry your clothes and this will incur an additional charge.
carpet & upholstery
CARPETS, UPHOLSTERY, CURTAINS AND BLINDS CLEANING SERVICE
We can clean all types of carpets, rugs, upholstery and mattresses.
We also clean curtains and blinds .
Carpet & Upholstery Cleaning do not require minimum hours per visit but our minimum charge if using a professional carpet cleaning machine is £59.00 per visit (plus VAT).
The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
We will not be responsible for failing to remove old/permanent stains that cannot be removed using normal carpet cleaning methods.
Existing damage will be reported prior to commencing work.
If you require a reliable once off or regular window cleaning service at an affordable price then why not give us a call, quotations provided free of charge and without obligation.
We offer a cost friendly & environmentally friendly window cleaning service to commercial domestic and clients. Our staff are professional window cleaners with years of experience we guarantee an excellent service!
We have a minimum service charge of £45 (plus VAT).
GARDEN MAINTENANCE SERVICE
We offer a complete garden maintenance and estate management service.
We provide fully comprehensive service includes everything from autumn garden cleaning, lawn cutting and care, to lake and pond maintenance, weeding and hedge cutting.
Our garden maintenance service is flexible and reliable and is charge at the rate of £35.00 (plus VAT) per hour- per person (worker) on condition that the client engages the worker for a minimum of two hours £70 (plus VAT) per visit on condition that the client engages the gardener for a minimum of three hours per visit.
We also provide professional quality Patio, Driveway and Pathway Cleaning Service, this can be done weekly fortnightly or monthly to suit your needs.
Please note, that some jobs require at least two or more workers involved.
We offer a complete Interior Design and Refurbishment service for residential property. Whether you are looking to create a dream home or to maximise the returns on an investment, we are here to assist and guide you through the entire process.
We provide small and semi Refurbishment jobs includes Bathroom and Kitchen Refurbishment, Framing and Plasterboard work, Carpentry and Painting & Decorating jobs at the rate of £45.00 (plus VAT) per hour per person (worker) on condition that the client engages the worker for a minimum of 10 hours per visit.
Please note, that some jobs require at least two or more workers involved.
HANDYMAN JOB & PROPERTY MAINTENANCE SERVICE
We offer Professional Residential & Commercial Maintenance service and Handyman service (Repair, Install, Grout, Patch & More) at the rate of £35.00 per hour (plus VAT) - per person (handyman) on condition that the client engages the handyman for a minimum of two hours per visit.
We are providing Maintenance Services for Letting Agencies, Landlords, Care Homes and Home Owners.
Please note, that some jobs require at least two or more handymen involved.
We provide all light Handyman Jobs that may include but are not limited to all of the below:
OVEN CLEANING SERVICE
We offer Professional High Quality Oven Cleaning Service. We clean Ovens, Hobs, Extractor Hoods, Microwave Ovens, Range Cookers, AGA Range Cookers, BBQ and Barbecue Grills at the rate of £35.00 per hour (plus VAT), on condition that the client engages the cleaner for a minimum of four hours per visit.
Our process removes all grease, fat and burnt on food.
We also do lamps, seals and extraction filters replacement for your convenience.
The work is finished within just two hours and appliances are safe and ready to use immediately.
equipment & materials
EQUIPMENT AND CLEANING MATERIALS
If the customer provides the equipment or own chemicals and other cleaning materials, it must be in good working condition and safe for use.
If the customer requires the use of their own cleaning products and chemicals, he/she must provide full and clear instruction in written form of how and where detergents apply.
The PerfectMaid Cleaning & Maintenance Services does not bear any responsibility for any damage to furniture, property or equipment using cleaning detergents or chemicals provided by the customer.
If the customer wants to be supplied with cleaning equipment or cleaning materials by Perfect Maid Cleaning & Maintenance Services, an additional service charge of 20% will be required.
We will provide all cleaning material and equipment on request.
The client must allow the cleaner access to water and electrical supply.
The customer understands that the price he/she has been booked or ordered does not include any additional services.
claims & Complaints
CLAIMS & COMPLAINTS
In case of complaint that the client is not satisfied with the standard of work, or find something is missing, something is lost, damaged or broken, he/she must contact the company no more that
24 hours after the completion of the service.
Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours. No claims will be entertained after the above time limit.
If the customer is not satisfied with the work, a cleaner will return and do the job again at no extra charge.
The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.
Dates and times are to be agreed by both parties. All the tasks will be completed within the time-frame so far as is humanly possible taking human error into account.
After 24 hour period of time PerfectMaid Cleaning & Maintenance Services does not bear any responsibility whatsoever for any loss, expanses or damages caused by any act or omission of the introduced cleaner.
A minimum deposit of 50% of the quoted price may be payable at the time of booking. In the event of such deposit having been paid, the remaining balance should be paid upon completion of the specified work.
The Client must pay for the work performed within 7 days ( 3 days for handyman jobs ) of receiving the final invoice.
We reserve the right to charge an extra late payment fee of 5% of the final price for the provided service for each subsequent day of late payment until paid.
All cheque payments will be charged £10 (plus VAT) (per cheque) from January 2018.
The Client may cancel/re-schedule a service by giving at least 24 hour notice.
We will charge the full price for the planned service or no refund will be offered on any deposit paid in advance, if Perfect Maid Cleaning & Maintenance Services is not notified on time.
We reserve the right to charge a cancellation fee of up to 50% of the quoted/estimated or price for the booked service.
The cancellation notice period for contracted regular cleaning is 14 days.
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